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Frequently Asked Questions

What type of frosting do you use?

We use Swiss Meringue Buttercream, a smooth, creamy, and less sweet alternative to traditional American buttercream. Made with whipped egg whites, butter, and pure vanilla, it has a silky texture that pairs perfectly with our cupcakes!

How do I place an order?

All orders are placed online through our website. Simply select your cupcake box, choose your flavors, and schedule your pickup time at checkout.

How far in advance do I need to order?

We require at least 48 hours’ notice for all pre-orders. Some custom orders may require more time, so we recommend ordering as early as possible.

Do you offer same-day pickup?

At this time, we do not offer same-day orders. Our cupcakes are freshly baked to order, so all purchases must be made at least 48 hours in advance.

Can I customize my cupcakes?

Yes! We offer custom flavors, decorations, and themed cupcakes for special events. Contact us via [your contact email or form link] to discuss your custom order.

Do you offer delivery?

Currently, we only offer local pickup. However, we’re working on adding delivery options in the future! Stay tuned by subscribing to our email list.

What is your cancellation and refund policy?

What is your cancellation and refund policy?

Orders can be canceled for a full refund if requested at least 48 hours before pickup.

Cancellations made within 24 hours are non-refundable.

Since cupcakes are perishable, we do not accept returns or exchanges after pickup.

© 2025 by The Atelier Garnier

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